Customer Care Rep I/II (135182) Job Opening at Anthem, Inc. in Mason October 2017

LautanJobs.com - Today employment and recruitment is very low that is certainly why you need to work with the mind and it's not just a tricky course of action. LautanJobs.com will give you the opportunity to do so, which means that you could help to make a correct conclusion inside a far better strategy to get swift together with excellent results. This way, you'll definitely get the best probabilities and safer to live in the near future. Anthem, Inc. this is one of the companies you can trust to represent your family it is advisable in addition to much better to be in the foreseeable future. Joining this company will make a person competent to reach their own goals easier and help make a wish come true.

To help make this company a creative and prophetic vision, as well as the appointment comes legitimate; Anthem, Inc. will be open regarding fresh place seeing that Customer Care Rep I/II (135182) throughout Mason begin as October 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Customer Care Rep I/II (135182) October 2017 recruitment within Mason. It really is highly recommended for all members of the organization of many important prerequisite just for this method of employment recruitment for the reason that method will need someone to give meets the standards that I would like this place. If you think that you are the one that can load the settings, you can try looking more information about Customer Care Rep I/II (135182) October 2017 in Mason below.

Customer Care Rep I/II (135182) at Anthem, Inc. in Mason October 2017

Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people’s lives, and to take your career further than you can imagine.

The Customer Rep I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Seeks, understands and responds to the needs and expectations of internal and external customers.
The Customer Rep II is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep I.

Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Proficient in all basic customer service functions.

Receives and places follow-up telephone calls / e-mails to answer customer questions.

Inquiries may also be on a walk-in basis.

May require deviation from standard practices and procedures with the assistance of a computerized system.

Seeks, understands and responds to the needs and expectations of internal and external customers.

EOE.M/F/Disability/Veteran Customer Rep I requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Customer Rep II requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Bilingual (English/Spanish) preferred

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Care Rep I/II (135182) in Mason, Mason who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Mason region from any other company. You can also try to find other job recruitment information for Customer Care Rep I/II (135182) in Mason below.

The above information may have been invalid or not applicable. First check to the company concerned about the information above before applying. Never give money for any reason related to the job. All information is automatically displayed from Indeed.com

Apply Online