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Entry Level-Specimen Collection Technician
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Technician, Spec Collection in our Kettering, OH location.
Schedule: Monday â Friday, 7:45am â 4:15pm
Full-time, 40 hours weekly
*Salary dependent upon experience*
REQ # 3786132
JOB SUMMARY: Specimen Collection Technicians, under the direction of the area supervisor, perform drug screen collection activities in the Patient Service Center (PSC) accurately and on time. May also be required to receive and register patients using electronic or paper requisitions and/or perform phlebotomy in high volume PSC. Maintains a safe and professional environment. Performs with confidence, urine drug screen specimen collections or phlebotomy following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to customers, employees and the public in general. JOB RESPONSIBILITIES: 1. Greet customers appropriately. Treat all customers in a courteous manner. 2. Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time. a) Collects specimens according to established procedures. b) Responsible for completing chain of custody forms accurately. c) Responsible for completing requisitions accurately d) Phone employers (clients) to verify test(s) ordered, discuss collection or identification issues, per established procedures. e) Package specimens for transport. 3. Maintains required records and documentation. a) Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). b) Maintains all appropriate PSC/Collection logs. c) Clerical duties: filing, maintain customer log, fax Medical Review Officer (MRO) documents as required, prepare MRO and employer (client) envelopes for mailing. May require electronic data entry. d) Assist with compilation of monthly statistics and data. Submits data on time monthly. e) Submits accurate time and travel logs as directed by management and on time. f) Submits accurate expense forms, if applicable, on the required day. 4. Demonstrates organizational commitment. a) Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. b) Reports on time to work, following attendance guidelines. c) Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statem entd Communicates appropriately with clients, customers, coworkers and the general public. e) Keeps information confidential per company and procedural policies. f) Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time. 5. Miscellaneous duties and responsibilities. a) Keeps work area neat and clean. Disposes of biohazard containers when scheduled. b) Help with inventories and other tasks as assigned. c) Stock supplies as needed. d) Performs department-related clerical duties when assigned. e) Answers phones and dispatches calls when assigned. f) Participates on teams and special projects when asked. g) All other duties as assigned, within scope of position. JOB REQUIREMENTS: Education: High school diploma or equivalent required. Medical training helpful medical assistant, paramedic. Work Experience: Customer service in a service environment. Special Requirements: 1. Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime. 2. Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable. 3. Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of customers and employees in a professional manner. 4. Capable of handling multiple priorities in a high volume setting 5. Keyboard/Data entry abilities. Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative processing processor specimen preparation assistant technician.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. ] [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.] Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please call 262-439-1939 for assistance or an accommodation .
Job Type: Full-time
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