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The General Manager in a White Lodging hotel is responsible for ensuring that all aspects of the hotel operate to maximize sales, guest satisfaction, associate satisfaction, and profit. The General Manager reports to the Regional Vice President.
Essential Job Functions
Orchestrate the activities of the hotel managers and hourly associates to ensure that guests receive a high level of service, sales are maximized, associates are satisfied, and profit meets owner expectations. Oversee managers in the hotel such as the Front Desk Manager, Front Office Manager, the Housekeeping Manager, the Maintenance Manager, the Director of Sales and the Sales Manager. Maintain open and effective communication with the hotel owner. Manage the preparation of ownership reports for presentation by the Regional Vice President. Ensure that managers and associates maintain hotel cleanliness and maintenance. Ensure compliance with White Lodging and hotel brand standards. Create the culture in the hotel to ensure that the hotel complies with accounting standards. Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance and to reach their personal development goals. Interview, hire, and train associates at all levels in the hotel. Ensure all areas of the hotel are inspected daily for compliance to standards and policies. Maximize revenue through sales efforts, yield management, and cost control.
4-year college degree or equivalent work experience. Complete understanding of hotel operations. Excellent leadership skills with management and hourly staff. Excellent customer service skills. Excellent written and oral communication skills. Excellent presentation skills Excellent organization skills Excellent computer system skills. High Energy. Professional image, communicated through demeanor, dress, and communication. Available to work when needed, including weekends, holidays, and nights.
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