Hotel Front Desk Agent Job Opening in Bloomington at Crowne Plaza Aire Hotel - Today's employment setting is extremely competitive, that is certainly why you need to work wisely and it is also not only a tricky procedure. give you the opportunity to do it, that is, they could help to the correct conclusion get far better strategy to use, swift, together with the outstanding result. In this way, you are likely definitely better and safer place to live sometime soon. Crowne Plaza Aire Hotel is one of the companies that you can trust, your family live adequately in addition to much better in the foreseeable future. The accession of these companies is to reach a competent person, your purpose easier and help make the desire be realized.

To help these companies imaginative and prescient vision, and also the Association comes legitimate; Crowne Plaza Aire Hotel will be open regarding fresh place seeing that Hotel Front Desk Agent throughout Bloomington begin as October 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Hotel Front Desk Agent October 2017 recruitment within Bloomington. It really is recommended to organize for all members, the many essential just for this employment recruitment method, to give for the reason that the method need someone with the appropriate standards, which the organization would like to through this situation. If you are, you a, you may load the options that you can try to see other information about Hotel Front Desk Agent October 2017 in Bloomington below.

Hotel Front Desk Agent at Crowne Plaza Aire Hotel in Bloomington October 2017

The Crowne Plaza Aire is one of the largest hotels in the Twin Cities Metro Area with 430 guest rooms. We are located within minutes of the Minneapolis/St. Paul International Airport and the Mall of America. The hotel has over 18,000 square feet of flexible meeting space including a 4,800 square foot ballroom.

We love our employees and believe they are the ones who are the heart of our business and that's why we offer great benefits, including:

Generous discounts at amazing hotels, medical, dental, vision, 401-K, vacation, free parking, you get a delicious meal on us every day, tuition reimbursement, employee referral bonus and the opportunity to make some wonderful new friends!

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. If you are interested in making a difference we can't wait to meet you. Please send us your resume.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Duties and responsibilities

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to provide excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and requirements

  • High School diploma /Secondary qualification or equivalent.
  • One year front desk/guest service experience strongly preferred.
  • Proficiency in Opera/Fidelio is preferred but not essential.
  • Some college/university preferred.
  • Must speak fluent local language.
  • Additional language skills preferred but not required depending on location of hotel.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds / 23 kilograms
  • Handling objects, products and computer equipment
  • Basic computer skills to operate various property management and reservations systems, etc.


  • Being passionate about people and service
  • Strong communication skills essential when interacting with guests and employees
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem solving, reasoning, motivating and training abilities are often used
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

There are two positions 1 Part-Time and 1 Full-Time working 3:00-11:00pm. Must have a flexible schedule that may include working days, nights, weekends, and holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Reasonable accommodations will be made available to any disabled employee whose disability affects his/her ability to perform the job requirements.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year
  • Opera: 1 year
  • Hotel: 1 year

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Hotel Front Desk Agent in Bloomington, Bloomington who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Bloomington region from any other company. You can also try to find other job recruitment information for Hotel Front Desk Agent in Bloomington below.

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