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Unlock Your Career Potential: Technology at ADP . Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible.
Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees. The IT Operations Control will Console Operations, Monitoring, & Routine System Maintenance We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. SHIFT: Weekday or Weekend - 3rd shift only. Work location: Elk Grove, IL RESPONSIBILITIES: Event Management.
Manages changes in state of IT Infrastructure leveraging alert systems and tools. Triage based on Run Book. Escalates to Tier II operations support. Oversees the execution and monitoring of all operational activities and events in the IT infrastructure.
Manages routine maintenance, scheduled tasks, and cyclical business operations including backups, recycles, and restarts. Supports business back-office operations. Accountable for all hardware break fix coordinating support with vendors, data centers, and implementation engineering. Maintains operations logs/reports, shift schedule logs/reports, and scheduled reports.
Availability Management . Monitors technology performance 24/7/365 with accountability to business users, clients, and service managers for service availability. Understands business requirements and cycles escalating utilization, throughput, and maintenance window concerns. Measures and reports on availability.
Analyzes information and identifies trends. Provides feedback to implementation engineering and service management on alert thresholds. Continuity Management . Supports disaster recovery testing efforts.
Supplies feedback to design engineering in post test reviews. Executes standard recovery procedures in the case of true disaster declaration. Capacity Management . Monitors technology performance during business use cycles with accountability for meeting capacity demands.
Triages performance and capacity issues based on Run Book prescribed instruction. Escalates to Technical & Applications Management and/or Implementation Engineering as required. Provides feedback on capacity concerns and observed trends. Performs health checks.
Change Coordination : Reviews changes for impact to maintenance windows. Activates/Inactivates monitoring and alerting in conjunction with change. * Communicates scheduled downtime to business users, clients, and service management. * Accountable for authorizing changes on behalf of operations.
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